Monday, September 14, 2015

Red Cross Launches Hero Care Network

Last week, The American Red Cross launched a new online option to give military families more flexibility and expanded access to help during times of crisis. This online service is being made available following input received from military families.

More specifically, this new feature enables military families to:
  • securely initiate a request for Red Cross emergency messages from computers, tablets or smartphones.
  • use the online option from anywhere in the world 7 days/week, 24 hours/ day, 365 days/ year (same as with the toll-free number).
  • to monitor the message status as it goes through the verification and delivery process.

Military families needing to initiate a message can still do so via the toll-free number (877-272-7337). Or, they can do so through the new Hero Care Network online portal, which can be accessed by visiting redcross.org/HeroCareNetwork.