More specifically, this new feature enables military families to:
- securely initiate a request for Red Cross emergency messages from computers, tablets or smartphones.
- use the online option from anywhere in the world 7 days/week, 24 hours/ day, 365 days/ year (same as with the toll-free number).
- to monitor the message status as it goes through the verification and delivery process.
Military families needing to initiate a message can still do so via the toll-free number (877-272-7337). Or, they can do so through the new Hero Care Network online portal, which can be accessed by visiting redcross.org/HeroCareNetwork.